Fair Customer Policy

Cancellation & Refund Policy

Last updated: September 2026 · HeyTampu Mobility Platform

⚡ Fast Automated Refunds

If a scheduled trip is cancelled by the driver or cannot meet the minimum departure threshold, 100% full refund is automatically credited back to your original payment method.

1. Passenger Cancellations

Cancellation Before T-60 Minutes: If you cancel your booking more than 60 minutes prior to the scheduled departure time, a 100% full refund will be initiated.
Cancellation Under T-60 Minutes: Cancellations made within 60 minutes of departure are non-refundable as the vehicle seat has been locked and reserved for you.

2. Driver / Operator Cancellations

If an assigned auto operator fails to arrive at the scheduled pickup stand, the booking fee and ride amount will be 100% refunded immediately to your original payment source (UPI/Card/Bank).

3. Refund Processing Timeline

UPI Payments: Instant to 24 hours.
Net Banking / Debit / Credit Cards: 2 to 5 business days depending on your bank's settlement cycle.

4. Refund Inquiries

If you have questions about a pending refund, contact our support team with your Booking ID / Phone number:
Email: support@heytampu.tech | Phone: +91 9458552450
Address: Muradnagar, Ghaziabad, Uttar Pradesh, 201206.